Peer 1

Full Fat Things builds new self service True Native Hybrid Cloud portal with Peer 1

Peer 1 Hosting provides Internet hosting services that include managed hosting, cloud hosting and commerce hosting. The company has more than 13,000 customers in 19 data centers located around the world. Full Fat Things built the portal for their new self service On Demand True Native Hybrid Cloud product.

The challenge

Peer 1 know hosting inside and out and host enormous web properties such as Wordpress.com. Peer 1 wanted a new experience for managing hosting where customers could serve themselves through an easy to use centralised control panel with comprehensive back-end automation to ensure rapid deployment.

As a Peer 1 customer, Full Fat Things understood the wide range of skills needed from user experience and design to integrating with a vast number of systems and processes, and selling hosting on line, that building a self service portal for customers required.

The shopping cart alone has vast complexity built in because of the wide range of product configuration that hosting options offer.

Our approach

As hosting customers we knew the pain points around managing hosting and we knew that hosting companies typically use disparate systems to provide their service to customers. We worked with Peer 1 to define a single self service product that could sell, upgrade, manage and provision customer hosting solutions.

This included:

The client's view

Bloody brilliant! – Dominic Monkhouse - Peer 1

Great work and looking forward to many more fantastic achievements together!!– Tim Varma - Peer 1

Lessons Learnt

We learnt how deeply we need to put ourselves into the shoes of the customers of our customers to help build self service products. We also learned how fabulously knowledgeable people are who buy hosting and the complexity they can handle in specifying their hosting solution. Building a product for technical experts requires incredible levels of attention to detail.